Refund Policy

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Due to the nature of our products, all tea sales are final.
We do not offer refunds or exchanges on teas, including loose-leaf, herbal blends, or brewed teas.

This policy is in place to ensure product safety, freshness, and quality for all customers.

If you receive an incorrect item or your order arrives damaged, please contact us within 48 hours of purchase/package arrival so we can review the issue and make it right when applicable.

Thank you for your understanding and for supporting our small business.

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Non-Refundable Situations

Refunds will not be issued for:

• Change of mind

• Dislike of flavor, aroma, or strength

• Improper brewing or storage

• Allergic reactions or personal sensitivities

• Orders placed incorrectly by the customer

• Failure to read product descriptions or ingredients

Please review all product information carefully before purchasing.

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Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the item and packaging

• A brief description of the issue

If approved, we may offer one of the following at our discretion:

• Replacement of the same item

• Store credit

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